Privacy Policy

SONAR INTERNATIONAL LIMTIED (“SONAR”) understands the importance of protecting the privacy of users of the SONAR website The information collected on the SONAR website is used to market and improve the services of SONAR and its subsidiaries’, to improve the content and services on the SONAR web site and make it easier to use and more appropriate to individual users and to contact its users with updates to the web site or for other marketing purposes. SONAR may use this information, with the users’ permission, for the above purposes.

SONAR never shares any information obtained on or from the SONAR website with any other organization, and will not do so in future, unless required by law. SONAR will not sell information obtained through the SONAR website to any party or parties.

Certain areas of the SONAR website, including but not limited to the sections on ‘Tracking’, ‘Service Guide’, ‘Agent’, ‘Corporate Solutions’, ‘Careers’ and ‘eSolutions’ require registration or a password for access. Information obtained from registered users of these areas may also be used for SONAR’s marketing purposes, and cookies may be used in those and other areas, as is described in this privacy policy. Information obtained in these areas may also be used in accordance with agreements governing access to and use of the specific areas, including, but not necessarily limited to the ‘Tracking’ section on the SONAR website. In addition, visitors to the SONAR website may choose to register for a SONAR website username and password to simplify access to some interactive features on the SONAR website. Log file data and other information gathered from registered users of the SONAR website are used to improve the customer experience of the users of the SONAR website.

The SONAR website login currently provides users with access to Order Entry, Tracking, Invoices, Address Book and Post Code Finder. In the future, SONAR may add other features to those accessed through the SONAR website Login.

Please also see the SONAR ‘Conditions of Carriage’ for terms of carriage, limitations of liability, and disclaimers of warranty and general terms applicable to all delivery services and various information used and provided with the services of SONAR.

Certain shipment data will be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.

For more information on this Privacy Policy, please refer to the detailed section on the privacy policy below.

Information collected about visitors to the SONAR web site:

The SONAR web server uses an extended log file format which captures: date and time of visit, referring address (location from which a visitor comes to the SONAR website), type of Internet browser, and visitor's IP address.

Personal Information collected on the SONAR website:

Several areas of the SONAR website ask for personal information. They include the username registration, features of managing the user account of the users and registration pages for various online services offered by SONAR on the SONAR website. This list may be expanded without notice. In the event that it is expanded, additional information may be required. In these areas, the user’s name, address, email address, billing information, and business profile are requested. This information is collected to help us further develop SONAR’s services, to provide users access to various SONAR’s internet-based information and product services, and to bill users for those services if users elect to use them.

Manner of use of the user information collected on the SONAR website

The information collected through the SONAR website site helps SONAR identify the type of web site content the customers value most. SONAR uses this information to market and improve the SONAR website and its services. SONAR also use this information to send you email notifications about updates to the SONAR website, and to contact the users by other means for marketing and other purposes. SONAR’s policy is to not give, sell or otherwise distribute the information collected through this site to third parties outside of SONAR and its subsidiaries (unless required by law); provided, however, in some cases SONAR may use suppliers to assist SONAR in collecting, using or otherwise processing for SONAR’s benefit the information obtained through the SONAR website. SONAR’s practice requires its suppliers to conduct such activities consistent with this policy and SONAR’s requirements of maintaining privacy of SONAR’s customers.

Use of third party links on the SONAR website

Parts of the SONAR website consist of products and services hosted by subsidiaries and third-party businesses. When users leave the SONAR website to visit one of these sites, the only information transferred to the third-party is the fact that the user came from the SONAR website.

This practice allows the third-party to monitor their web site traffic, but does not provide them with any information about the users of the SONAR website. SONAR is not responsible or liable for the independent privacy policies of third-party sites. Users are advised to consult the privacy policies at those third party websites to determine how the user’s information may be used.

Cookies, their functionality on the SONAR website, how to remove them from the user’s hard drive:

A cookie is a series of data characters that, when programmed into a web site, is placed by the web server into the browser's application folder on the user’s computer. Once placed onto the user’s computer, the cookie will allow the web site to "recognize" you as a unique user of the website.

Cookies help SONAR with the capability to personalize information for certain segments of its customer base. They are also are used to allow SONAR the opportunity to associate individual customers with their information profiles. For example, through the use of cookies, the SONAR website username can "remember and auto fill" your user ID when users login their SONAR website Login username on the SONAR website from their computer.

Cookies can be removed from a user’s hard drive. Also, depending on what type of web browser and what browser version the user of the SONAR website is using, users may be able to change the properties on their cookie file so that cookies are not used or saved. Please check with the browser provider for more information on removing cookies.


Fraudulent Email Alert:

You may be receiving reports of fraudulent emails with the subject lines "Shipping Conformation," "Verify Info," Promotion gifts and cheques" "Some important information is missing" and "Please fulfill the documents attached to verify your identity." The fraudulent email may have an attached file that may contain a virus or other malware.

If you receive a message matching this description below, do not open the email or click on the attachment. Delete the email immediately or forward it to the corporate IT team & Vigilance team.

SONAR does not request, via unsolicited mail or e-mail, payment or personal information in return for goods in transit or in SONAR custody. If the fraudulent e-mail resulted in financial loss you should contact your banking institution immediately through the appropriate channels. SONAR is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the SONAR name, service marks and logos.

Common Warning Signs of Online Scams:

Unexpected requests for money in return for delivery of a package, gifts from a promotion company ,often with a sense of urgency.

Requests for personal and/or financial information.

Links to misspelled or slightly altered Web-site addresses (SONAR ,Com,, SONAR Express Inc..etc.)

Spelling and grammatical errors or excessive use of capitalization and exclamation points.

Claims that you have won a large sum of money in a lottery or settlement.

Contact Details:

The registered office of SONAR is:

Sonar International Ltd.

2 Bir Uttam AK Khandakar Road (1st. Floor)

Mohakhali Commercial Area



The local postal address of SONAR’s offices can be found on the Customer Support page and the contact page.

Users can also write to SONAR for support at its email address:

SONAR reserves the right to amend the Privacy Policy at any time with or without notice. Please check back frequently in the event of changes.

The use of the SONAR website constitutes a user’s agreement to this Privacy Policy.

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