Merchant

Terms & Conditions

Scope of Work

■ The delivery service of Sonar Courier shall extent to Home Delivery of the Products or Cash on Delivery, return of the products, and Reverse pickup.
■ Sonar Courier will provide an interface for tracking delivery information so that adequate information is available to the Merchant to satisfy Customers’ queries in respect of the Delivery of the Products.
■ In the course of the Delivery Services provided by Sonar Courier, if there is any loss or theft of the Products solely on account of gross negligence and wilful misconduct of the Delivery Personnel any damage or loss to the Products shall be borne by Sonar Courier, provided that the Merchant shall ensure that the packaging of the Products is safe, proper and adequate to withstand the normal transportation and environmental hazards. Sonar Courier shall be allowed to inspect the packaging and make reasonable suggestions on improvements accordingly and refuse to carry any package which it doesn’t find transit worthy.

Deliverable Materials
■ Sonar Courier won’t deliver any product which is illegal or banned by the law of Bangladesh Govt. Any kind of vulnerable chemicals/things along with fragile items or any product without proper packaging won’t be carried as a package by Sonar Courier Limited. Packages must not contain goods which might endanger human or animal life or any means of transportation, or which might otherwise taint or damage other goods being transported by Sonar Courier, or the carriage, export, or import of which is prohibited by applicable law.
■ If any damage happens to the parcel mentioned above, Sonar Courier Limited will not be liable for it.
■ Sonar Courier will not receive any unsealed electronics products which were originally sealed by the manufacturer such as a mobile phone or camera
■ Sonar Courier reserves the right to revise and update all Merchant Service Fees. These changes shall be notified to the Merchant in writing.

Merchant Obligations
■ The Merchant shall not book / handover or allows to be handed over any Product which is banned, restricted, illegal, prohibited, stolen, infringing of any third party rights, hazardous or dangerous, or in breach of any tax laws.
■ The Merchant shall ensure that the packaging of the Products is safe, proper, and adequate to withstand the normal transportation and environmental hazards and in compliance with applicable laws.
■ The merchant should take back the package that gets returned by the customer and return fee will be applicable.
■ The merchant should provide all the required information regarding customer on the body of the package to Sonar Courier in order to serve customers on time.
■ If any packages get rejected by the customer and returned back to the merchant via Sonar Courier, the Merchant will have to bear the delivery charge.

Payment and refund to merchants
■ Sonar Courier shall issue an invoice to the Merchant at every payment cycle for the Delivery Services that have been rendered at weekly with the terms of this Agreement. Sonar Courier shall collect the cash from customers on behalf of the merchant and from the collected COD amount Sonar Courier will deduct its shipping charge. The rest of the amount will be deposited or disbursed to the merchant’s designated bank account. In the event of a Non-COD scenario, Sonar Courier shall issue an invoice to the Merchant at every week and the Merchant will pay the service charges within 3 days after they receive the invoice. For safe and secured money transactions it is recommended to have Bank transactions. For Cash on Delivery, a 1% COD Charge will be applicable.
■ For all transactions on Cash on Delivery (COD), the collected cash will be held by Sonar Courier as a limited agent of Merchant and in trust for the Merchant. Such cash collected by Sonar Courier from the Customers will be transferred to the merchant’s designated bank account within three (3) Business Days after the collection of the cash from customers upon delivery. The shipping charge will be deducted from COD.
■ If for any reason the Customer refuses to receive the product which is already picked up from Merchant’s place (Merchant requested to pick up the product and Sonar Courier already collected it from that place, and before going for the delivery, the customer requested to the Merchant to cancel the order) and already the product is at the Sonar Courier’s warehouse, Merchant must pay the delivery charge for that undelivered product. Sonar Courier will return the product to the Merchant by the next business days for inside Dhaka and if the product has already been sent to outside Dhaka, the product will be return within 10 business days. If the product for outside Dhaka delivery is in inside Dhaka at Sonar Courier’s warehouse, it will be returned by the next business day.
■ Every package of the merchant will be under insurance compensation on a conditional basis.

Completion Criteria
■ Contractor shall have fulfilled its obligations when any one of the following first occurs:
■ The contractor accomplishes the Contractor activities described within this SOW, including delivery to the Client of the materials listed in the Section entitled “Deliverable Materials,” and the Client accepts such activities and materials without unreasonable objections. No response from the Client within 2-business days of deliverables being delivered by the Contractor is deemed acceptance.
■ The contractor and/or Client has the right to cancel services or deliverables not yet provided with 30 business days advance written notice to the other party.


General Terms and Conditions
■ Sonar Courier will allocate and send Delivery Personnel to the location(s) mutually agreed with the Merchant within 24 hours (business days) after Sonar Courier receives the pickup request.
■ Delivery Personnel shall give the best effort to pick up and load the Products carefully to prevent the Products from being pressed, wrinkled, and/or damaged. If any situation arises which is not in human control or any of the parties’ control (like natural calamity, political turmoil, etc) then Sonar Courier won’t be liable for that.
■ Every delivery rider should be well trained and dressed up properly ensuring decent behaviour with the customer and merchant.
■ If Sonar Courier finds the customer, the location of the customer, the timing of the delivery, and the product are not secured then Sonar Courier can reject the delivery/Pickup request for greater safety and inform the merchant.
■ Sonar Courier won’t be responsible for any rejection or refusal of any package by the customer.
■ If any pickup request is put after the mentioned regular pickup hour, then the package will be picked up on the next day.
■ Before receiving the return parcels, the merchants should check them properly before receiving it. Sonar Courier will not be liable for any issues raised after receiving the parcels
■ Customers should be encouraged to check the parcels before receiving it in front of our delivery agent until there is no clause from the merchant. Sonar Courier will not be liable for any issues raised after receiving the parcels
■ Termination: This agreement may be terminated by either party by providing written notice for at least 30 (thirty) calendar days in advance.