Key Terms At A Glance
These terms apply to website visitors, customers, merchants, corporate clients, and agents using Sonar Courier Service Ltd. services. Specific service agreements, rate cards, and operational policies may apply in addition to these general terms.
Use of Service
Website And Booking Use
By using this website or requesting courier, fulfillment, or freight support, you agree to provide accurate shipment details, lawful package contents, correct recipient information, and complete contact data. Sonar Courier Service Ltd. may refuse, delay, or cancel service where information is incomplete, unsafe, misleading, or inconsistent with operational requirements.
Shipment Rules
Packaging And Restricted Items
Customers are responsible for proper packaging suitable for transport and handling. Prohibited, hazardous, illegal, perishable, or improperly declared items must not be tendered unless expressly accepted under a separate written arrangement. Sonar Courier Service Ltd. may inspect, reject, return, or report shipments where required by law or safety procedures.
Liability
Delays, Loss And Claims
Delivery timelines are estimates unless expressly confirmed in writing. Sonar Courier Service Ltd. is not responsible for delays caused by weather, traffic, strikes, customs review, public restrictions, force majeure, or incorrect customer instructions. Any claim for loss, shortage, damage, or delivery dispute should be submitted promptly with supporting documents, subject to applicable service terms and any declared value limitations.
Payments And Conduct
Commercial And Legal Conditions
Shipping charges, surcharges, taxes, duties, storage fees, return costs, cash-on-delivery settlement terms, and other service fees must be paid as agreed for the selected service. Merchant and corporate accounts may be subject to separate billing cycles, reconciliation rules, and documentation requirements.
Users must not misuse the website, interfere with platform security, submit false tracking or booking information, infringe intellectual property, or use Sonar Courier Service Ltd. services for unlawful activity. The company may update these terms from time to time, and continued use of the website or services after updates constitutes acceptance of the revised terms.