Legal
Privacy Policy
Learn how Sonar Courier Service Ltd. collects, uses, stores, and protects personal information when you use our website, request courier services, submit inquiries, or communicate with our team.
How We Handle Data
This Privacy Policy explains the categories of information we may collect, the reasons we use it, when it may be shared, and the choices available to customers, merchants, corporate clients, agents, and website visitors.
Collection
Information We Collect
We may collect personal and business information that you provide directly, including your name, company name, phone number, email address, pickup and delivery details, billing information, shipment references, and any documents or messages submitted through forms, email, phone, or customer support channels.
Use
How We Use It
We use information to provide courier and logistics services, coordinate pickups and deliveries, respond to inquiries, process merchant and agent applications, improve website performance, maintain service records, support customer care, and meet operational, security, and legal requirements.
Sharing
When Data May Be Shared
Information may be shared with employees, delivery personnel, technology providers, payment or operational partners, and authorities when reasonably necessary to complete services, protect legitimate business interests, investigate misuse, or comply with applicable law, regulation, or lawful request.
Your Rights
Retention, Security, And Choices
We keep personal information only for as long as reasonably necessary for service delivery, recordkeeping, dispute handling, fraud prevention, and legal or regulatory obligations. We use practical administrative and technical measures to reduce unauthorized access, loss, misuse, or disclosure, but no online system can be guaranteed completely secure.
Access And Updates
You may contact us to request updates or corrections to personal information you previously submitted, subject to verification and operational requirements.
Marketing And Contact Preferences
If you receive promotional communications from us, you may request that we limit or stop non-essential marketing messages. Service-related communications may still be sent when necessary.